VMware vRealize Automation 7.x Troubleshooting Infra issues
Troubleshooting Infra Issues in vRA 7.x
To manually troubleshoot
vRA issues, we must know what all things we need to check.
1). In the vRA portal
one should check the status of all the services whether the status is
registered, fail or blank.
https://vRAserver_name:5480
If the status is registered
than all good but if it is showing failed then it seems something is wrong with
that service.
If the status of service
is blank it means that the service is responding but not correctly.
XML link to check why
services are not running are as follows:
https://vRA/component-registry/services/status/current?page=1&limit=50
2) If in the vra page
one is giving Error 503 then please check below things to isolate that:
-->IIS Pools
-->SQL DB Connectivity
-->Certificate Issues
-->Service Account
Issues
-->Service Dependency
3). Service which need
to checked to monitor load balancing is "shell-ui-app" and it can be
checked from below path:
https://FQDN-VRA-VA/vcac/services/API/status
4). To validate if the
VMware identity manager is working go to the below link and check at end it
should state
"All
ok","true"
5). To verify if the vRO
(blueprint creator) is working fine), go to link
https://FQDN-VRA-VA/vco/api/healthstatus
6). To validate IAAS
server is successful, below services should be running:
-->Web server
-->Model Manager web
-->Model Manager Data
-->Manager Server
-->Distributed
execution manager - orchestrator
-->Distributed
execution manager - worker
7). Also check the
webpools status in IAAS webserver
-->Repository
-->vCAC
-->WAPI
8). Now one can do some
portal checks from vrA Settings like:
-->Host settings
should show proper name and if cluster then the cluster virtual ip
-->Check SSO is
connected
-->Check valid license
is there
-->Check Rabbit MQ is
running and port 5671 used
-->Check cluster
connection status is connected
After checking all the
above infra components, now one should know where the logs are for detailed
analysis. Location of the log files are as follows:
|
Server |
Log location |
Log Purpose |
|
vRealize Automation
Appliance |
/storage/log/vmware/vcac/vcac-config.log |
vRealize Automation
Appliance configuration logs |
|
vRealize Automation
Appliance |
/storage/log/vmware/vcac/telemetry.log |
vRealize Automation
telemetry log |
|
vRealize Automation
Appliance |
/storage/log/vmware/vco/configuration/catalina.out |
vRealize Orchestrator
Configuration log |
|
vRealize Automation
Appliance |
/storage/log/vmware/vco/configuration/controlcenter.log |
vRealize Orchestrator
Control Center log |
|
vRealize Automation
Appliance |
/storage/log/vmware/vco/app-server/server.log |
vRealize Orchestrator
Server log |
|
vRealize Automation
Appliance |
/storage/log/vmware/horizon/connector.log |
vIDM connector request
log |
|
vRealize Automation
Appliance |
/storage/log/vmware/horizon/catalina.log |
vIDM Server log |
|
vRealize Automation
Appliance |
/storage/log/vmware/horizon/horizon.log |
vIDM Server log |
|
vRealize Automation
Appliance |
/storage/log/vmware/vcac/catalina.out |
vRealize Automation
Server log |
|
vRealize Automation
Appliance |
/var/log/vmware/horizon/horizon.log |
vRA 7.2 horizon log |
|
vRealize Automation
Appliance |
/var/log/vmware/horizon/connector.log |
vRA 7.2 connector
request log |
|
vRealize Automation
Appliance |
/storage/db/pgdata/pg_log/postgresql.csv |
vPostgres Log |
|
vRealize Automation
Appliance |
/opt/vmware/var/log/vami/vami.log |
Appliance Management
and upgrade logs |
|
IaaS Windows Server |
C:\Program Files
(x86)\VMware\vCAC\Agents\agent_name\logs\file |
Plug-in logs example:
CPI61, nsx, VC50, VC51Agent, VC51TPM, vc51withTPM, VC55Agent, vc55u, VDIAgent |
|
IaaS Windows Server |
C:\Program Files
(x86)\VMware\vCAC\Distributed Execution Manager\DEMOR\Logs\DEMOR_All |
Distributed Execution
Manager logs |
|
IaaS Windows Server |
C:\Program Files
(x86)\VMware\vCAC\Distributed Execution Manager\DEMWR\Logs\DEMWR_All |
Distributed Execution
Worker logs |
|
IaaS Windows Server |
C:\Program Files
(x86)\VMware\vCAC\Server\Logs |
Manager Service logs |
|
IaaS Windows Server |
C:\Program Files
(x86)\VMware\vCAC\Server\ConfigTool\Log\vCACConfiguration-date |
Repository
Configuration logs |
|
IaaS Windows Server |
C:\Program Files
(x86)\VMware\vCAC\Server\Model Manager Data\Logs\nothing_today |
IIS Access logs
(usually empty, but can be expected) |
|
IaaS Windows Server |
C:\Program Files
(x86)\VMware\vCAC\Server\Model Manager Web\Logs\Repository |
Repository logs |
|
IaaS Windows Server |
C:\Program Files
(x86)\VMware\vCAC\Server\Website\Logs\Web_Admin_All |
Web Admin logs |
|
IaaS Windows Server |
C:\inetpub\logs |
IIS logs |
|
IaaS Windows Server |
C:\Program Files
(x86)\VMware\vCAC\Web API\Logs\Elmah |
WAPI website logs
(6.2.x) |
|
IaaS Windows Server |
C:\Program Files
(x86)\VMware\vCAC\Management Agent\Logs |
Management Agent logs |
|
Windows Guest Agent
Connection Log |
C:\VRMGuestAgent\axis2\logs\gugent-axis.log |
Connection logs
showing status of connection to vRA Management Service server |
|
Windows Guest Agent
Log |
C:\VRMGuestAgent\GuestAgent.log |
All Guest Agent
actions (post successful connection) |
|
Linux Guest Agent
Connection Log |
/usr/share/gugent/axis2/logs/gugent-axis.log |
Connection logs
showing status of connection to vRA Management Service server |
|
Linux Guest Agent Log |
/usr/share/gugent/GuestAgent.log |
All Guest Agent
actions (post successful connection) |
|
Windows Application
Services Agent logs |
c:\opt\vmware-appdirector\agent\logs\agent_bootstrap.log |
Windows logs for the
Software Provisioning agent. |
|
Linux Application
Services Agent logs |
/opt/vmware-appdirector/agent/logs/agent_bootstrap.log |
Linux logs for the
Software Provisioning agent. |
|
Linux Software Agent
Logs |
/opt/vmware-appdirector/agent/logs/darwin-agent<date>.log |
Linux logs for the
Software agent. |
|
Windows Software Agent
Logs |
c:\opt\vmware-appdirector\agent\logs\darwin-agent<date>.log |
Windows logs for
Software agent |
References:
https://kb.vmware.com/s/article/2141175
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